Motorola Moto G 5G Bluetooth audio codec issue (switches to SBC) escalated for further investigation, says mod

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The Motorola Moto G 5G is one of the newest smartphones from the company and thus comes with some of the latest features such as Bluetooth 5.1 and 5G connectivity.

Of course, having the current best hardware means that, in theory, users should not have to worry about support and other connectivity issues that often arise on older hardware.

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However, this does not appear to be the case with the Motorola Moto G 5G since a user has brought to light an issue wherein the Bluetooth audio codec keeps switching back to SBC even after changing it manually.

According to the user, they aren’t able to use the AAC Bluetooth audio codec with their OnePlus Bullets Wireless Z Bass Edition.

Going into the Developer options on the Motorola Moto G 5G and manually selecting AAC does not work since the system automatically switches the Bluetooth audio codec to SBC.

We’ve shared a screenshot of the user’s complaint highlighting the Bluetooth audio codec issue on the Motorola Moto G 5G below:

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(Source)

Not being able to select the AAC Bluetooth audio codec while using the OnePlus Bullets Wireless Z Bass Edition or any other Bluetooth audio accessory means that the users would have to sacrifice a bit on audio quality.

While this isn’t as bad as not facing Bluetooth connectivity issues or not being able to connect at all, users shouldn’t have to deal with this in the first place.

Fortunately, the complaint hasn’t gone unnoticed since a MotoAgent on the company’s community forums has claimed that the user’s bug report will be forwarded to the concerned team for further investigation.

Thanks for sending us the bug report. We’ll have it forwarded and escalate it to our team for further investigation. We’ll get back to you once we heard back from them.

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(Source)

Now that the issue has been escalated to the concerned team, we’ll have to wait for their response to know for sure what might be the cause and what will be done to fix it.

As usual, we will continue to keep track of the situation and will post an update once any new details surface regarding the Bluetooth audio codec issue on the device.

In the meantime, you can check out our dedicated tracker to know more about the status and availability of Android 11 for all eligible phones from Motorola.

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