[Update: Dec. 16] OnePlus Android 11 (OxygenOS 11) update known bugs & issues

OnePlus-8-Pro

This story is being continuously updated…. New updates are being added at the bottom…..

Original story (from September 03) follows:

Thanks to its unique approach that not only focuses on hardware but also on the quality of software experience on devices, OnePlus has become a household name in the smartphone business.

To further stand out, OnePlus joined Google in offering not just timely software updates, but also a longer support window of at least three years. Matter of fact, the Chinese vendor is one of only three OEMs that guarantee three Android OS updates for its devices.

The newest software to arrive is OxygenOS 11 update based on Android 11, the latest and greatest from Google. Unveiled in June for OnePlus app developers, the new skin is expected to hit the Open Beta channel in the coming days and stable in weeks.

OnePlus-8-5G

OnePlus 8

But before then, OnePlus has a number of bugs and issues that needs to be addressed. In the latest release notes for OxygenOS 11 developer preview 4, the company has shared a bunch of bugs and issues that are known to them and should be fixed sooner than later.

1. UI interface experience isn’t smooth
2. System stability problems
3. Some third-party applications won’t work as expected
4. Didn’t pass the Google XTS test
Source

But we all know the story of bugs and random issues popping up here and there won’t end with fixes for bugs listed above. In fact, just about every software update tags along unwanted guests.

That said, this article is here to keep track of all bugs and issues discovered in OxygenOS 11 update, be it the beta or stable version, regardless of the device in question.

New updates will be added in the section below

Update 1 (September 12)

The OxygenOS 11 open beta update on the OnePlus 8 series (OnePlus 8 and 8 Pro) has broken the Google Assistant launch gesture (swipe from corner). What’s good is that one of the staff members has confirmed that the developers are working on this. Details here.

Update 2 (September 15)

IST 06:45 pm: Apparently, some users (1, 2) aren’t able to access their OnePlus Cloud Storage after installing the Open Beta 1 update on the OnePlus 8 and OnePlus 8 Pro. A mod claims that the issue is currently being looked into. See more details here.

Update 3 (September 18)

IST 01:47 pm: In a FAQ posted by OnePlus, the company went ahead and addressed some of the changes they’ve made in OxygenOS 11. The FAQ post also sheds light on the OnePlus 8 Live Wallpaper animation issue which apparently will be fixed via upcoming updates.

Update 4 (September 24)

IST 11:42 am: OnePlus has released the OxygenOS 11 Open Beta 2 update for the OnePlus 8 and OnePlus 8 Pro. The new update brings a few bug fixes and improvements along with the Canvas feature. More details here.

Update 5 (October 07)

IST 10:18 am: Apparently, some OnePlus 8 and OnePlus 8 Pro users aren’t able to install any apps from Amazon on their devices after installing the OxygenOS 11 (Android 11) Open Beta 2 update. More details here.

Update 6 (October 08)

IST 05:11 pm: After the reports from users regarding the inability to install Amazon apps, OnePlus 8 and 8 Pro users running the Android 11 beta are now reporting that they aren’t able to install/update the Gallery application as well.

Update 7 (October 12)

IST 01:56 pm: It looks like the stable OxygenOS 11 update isn’t all that stable since many users are beginning to report of bugs related to the camera, flashlight, Messaging app, and more. Full story here.

Update 8 (October 14)

IST 10:47 am: Many users who’ve installed the OxygenOS 11 update on their devices have taken to social platforms demanding OnePlus to bring back the signature OnePlus Slate font since it’s missing from the new update. Read the full story here.

IST 01:03 pm: In case you do not wish to deal with the bugs introduced with the OxygenOS 11 update, OnePlus now gives you the option to rollback to OxygenOS 10 on the OnePlus 8 and OnePlus 8 Pro. More details here.

Update 9 (October 19)

IST 03:48 pm: In a new post on its Chinese community, OnePlus has answered some of the most frequently asked questions regardings bugs and issues that have come along with the Android 11 update.

While this is in regards to HydrogenOS 11, we do expect the same to be true for the OxygenOS 11 update. See the full story here.

Update 10 (October 21)

IST 02:26 pm: OnePlus has released its Monthly FAQ post in which it has shed some light on certain bugs in OxygenOS 11. It says that images not showing in the “Places” category in the Gallery app is a known issue and will be fixed.

Further, OnePlus is working on a fix for the Messaging application bug which results in the app crashing. Until the fix, arrives, they have shared a few temporary fixes. See all details here.

Update 11 (October 24)

IST 10:10 am: OnePlus is seeking feedback from users who have installed the OxygenOS 11 update in order to improve the user experience. The company will take all the feedback in the form of a survey and a Zoom call. Head here to know more.

Update 12 (October 27)

IST 04:51 pm: Users on OxygenOS 11 are reporting that they aren’t able to access the full list of secondary apps while trying to use the split-screen feature by directly assigning the shortcut to the navigation buttons.

Fortunately, a OnePlus Staff Member has stated that the developer team is working on fixing the problem. Thus, we expect that a fix for the problem will be out soon.

oxygenos-11-multitasking-bug

(Source)

Update 13 (October 28)

IST 01:58 pm: OnePlus users are reporting that they are having trouble using the Gallery app since it is displaying a pop-up message directing users to download an expansion file. The problem seems to be affecting those on OxygenOS 11 and OxygenOS 10 too. More details here.

IST 02:32 pm: The OxygenOS 11 Open Beta 3 update is now live for the OnePlus 8 and 8 Pro. It brings a few fixes and improvements to the two handsets including a fix for the Zen Mode bug which resulted in the system interface to stop running.

Check out all the fixes and changes that come with the new Open Beta 3 update here.

Update 14 (October 29)

IST 11:54 am: Several OnePlus 8 series and OnePlus 8T users are reporting that they aren’t able to interact with buttons at the bottom of the screen in the Snapchat app since those buttons are overlapping with the device’s navigation buttons on Android 11. More details here.

IST 01:16 pm: As more users get their hands on the OnePlus 8T, we’re seeing several bug reports starting to come in. Some users are facing issues with the fingerprint scanner, unsecured lockscreen, and account registration issues. See all details here.

Update 15 (October 30)

IST 12:30 pm: OnePlus has taken to its community forum to address some of the issues with OxygenOS 11 and give answers to some of the most frequently asked questions surrounding the OnePlus 8T. Head here to see all the details.

IST 04:26 pm: OnePlus 8 and OnePlus 8 Pro users are now reporting that the battery on the devices is draining excessively after the update to OxygenOS 11. The company has not yet acknowledged the problem. Full story here.

IST 07:01 pm: Some OnePlus users are reporting that they aren’t able to download applications that are over 100 MB in size after installing the OxygenOS 11 update on their devices. More details here.

Update 16 (October 31)

IST 06:53 pm: It seems that OnePlus had rushed the Android 11 update for the OnePlus 8 series since users are now reporting that the OnePlus Scout feature is no longer present. Fortunately, it’s a temporary issue and will be fixed. Full story here.

Update 17 (November 02)

IST 01:27 pm: A OnePlus staff member has confirmed that the company is working to fix a WhatsApp compatibility issue wherein upon opening the emoji section in the app, the send button gets disabled. More info here.

Update 18 (November 03)

IST 02:04 pm: Apparently, the screen ‘shaking’ issue on the OnePlus 8 is still not fixed after the update to Android 11 (OxygenOS 11). Fortunately, it has been acknowledged and will be fixed via an upcoming update. Full story here.

Update 19 (November 05)

IST 01:04 pm: The latest OxygenOS 11 update (version 11.0.3.4) for the OnePlus 8T has finally fixed the Google Play Store app installation issue that was affecting many users. It also brings a few other optimizations as well. Head here to know more.

Update 20 (November 06)

IST 10:41 am: Some OnePlus users who’ve installed the Android 11 update on their devices are reporting that the default launcher setting is broken since it prompts users to pick a default launcher every time. Full details and workarounds available here.

IST 01:10 pm: Several OnePlus 8 series users are reporting that the Parallel Apps feature is no longer working as expected. Users claim that they encounter an “Initialization failed” error when setting up Parallel Apps. Fortunately, the issue is expected to be fixed via an upcoming update.

IST 02:12 pm: Many OnePlus 8, 8 Pro, and 8T users are reporting that they aren’t able to download Amazon Prime videos on their devices. The problem seems to have surfaced only after installing OxygenOS 11. Fortuantely, it seems OnePlus will get to fixing the issue soon. Read the full story here.

Update 21 (November 07)

IST 02:33 pm: The bugs don’t seem to stop surfacing on OxygenOS 11. Users are now reporting that the gesture navigation stops working at random and requires them to lock and unlock the phone to get it back to normal. Know more about the bug here.

Update 22 (November 09)

IST 01:40 pm: It appears that the latest OxygenOS 11 11.0.1.1 update has a bug which is preventing OnePlus 8 and OnePlus 8 Pro users from using VoLTE and VoWiFi functions on their devices. The issue could be fixed with an upcoming update. More details here.

Update 23 (November 11)

IST 02:46 pm: OnePlus has addressed some of the most common issues noticed by users of various OnePlus devices running Android 10 and even Android 11 with the HydrogenOS skin. It’s likely the same applies for devices with OxygenOS installed as well. Head here to know more.

Update 24 (November 16)

IST 04:27 pm: Many OnePlus 8 series and OnePlus 8 users are reporting that the images captured with the Nightscape mode have a pinkish tint. A fix for the issue is in the works. Head here to know more.

Update 25 (November 20)

IST 02:05 pm: In its latest monthly FAQ, OnePlus has addressed some of the most common questions and issues affecting OxygenOS 11 including Dark Mode, Gallery app installation/slow loading, Parallel apps, and other issues. Head here for the full picture.

Update 26 (November 21)

IST 04:35 pm: OnePlus 8, OnePlus 8 Pro, and OnePlus 8T users are reporting that they are experience lag and are also encountering a “System UI isn’t responding” error message at random. Full coverage here.

IST 05:28 pm: OnePlus has rolled out the OxygenOS Open Beta 4 update for the OnePlus 8 and OnePlus 8 Pro. The update brings along optimizations and bug fixes to the two devices. See the complete changelog here.

Update 27 (November 23)

IST 04:41 pm: It seems OnePlus 8 series and OnePlus 8T users are encountering various issues with the Visual comfort mode on OxygenOS 11. Head here to know all about the problems.

Update 28 (November 25)

IST 11:40 am: Several OnePlus users on OxygenOS 11 and 10 are reporting that the screen randomly has a yellow/warm or cool tint. More details, including a possible fix available here.

Update 29 (November 27)

IST 11:15 am: OnePlus has released the OxygenOS 11.0.2.2 update for the OnePlus 8 and OnePlus 8 Pro which brings a bunch of fixes and improvements to the two devices.

Some of the major bugs and issues that have been fixed are the Parallel Apps not loading, battery draining, and apps not downloading from the Play Store issues.

IST 12:00 pm: According to a user report, OnePlus has re-added the OnePlus Scout feature to the OnePlus 8 and OnePlus 8 Pro via the OxygenOS 11.0.2.2 update. More details here.

IST 12:05 pm: While the OxygenOS 11.0.2.2 update has fixed a bunch of issues, it seems that a new bug has tagged along. Users who installed the update are claiming that the Auto-rotate feature is stuck in landscape mode. Full coverage here.

Update 30 (November 30)

IST 13:45 PM: OnePlus users, icluding even those with devices on OxygenOS 11, are reporting an issue wherein they say they see a battery draining alert related to many apps that they use frequently. More on this here.

Update 31 (December 08)

IST 11:55 am: OnePlus staff earlier mentioned the WiFi connectivity (or no internet) issue is being worked on, but the problem still stands unresolved.

Those of you who continue to face the issue can head to their support page titled ‘My phone connects to Wi-Fi, but there is no Internet’ for the troubleshooting steps.

Update 32 (December 09)

IST 03:25 pm: Some OnePlus 8 and OnePlus 8 Pro users are reporting that they are facing issues while sending or receiving text messages after the recent OxygenOS 11 update. Head here to check out our coverage on the issue.

Update 33 (December 10)

IST 01:40 pm: OnePlus is aware of the the Facebook Messenger bubbles issue on devices running OxygenOS 11 and is currently working on a fix for it. Head here to know more about the problem.

Update 34 (December 14)

IST 11:25 am: OnePlus has addressed a number of optimization and bug-related questions for users with devices running on HydrogenOS in China. Of course, we can expect to see similar changes and fixes to arrive with upcoming OxygenOS updates.

Optimization recommendations:

Q: Answering the phone gesture slip is to refuse to answer the call, easy to lead to misoperation.
A: Refuel to adjust the orientation of the docking gesture according to your usage habits in the settings of the call: click on the “Phone” icon – click on the upper right corner three o’clock – Settings – Change the direction of the answer.

Q: Sliding pauses on the desktop will slip into the search interface, it is recommended to add a switch to prevent mishaps.
A: When you receive a lot of refueling feedback sliding into the drawer, it is easy to misoperation into the search interface. In response, we added a “quick search” switch to the latest version of the desktop (5.0.2.1), which can be turned off to avoid these problems. Stay tuned for this feature, which is currently part of the OnePlus 8/8 Pro/8T series, and the OnePlus 6/6T/7/7T will be available in the future. Here’s how: Press and hold the desktop – home screen settings – quick search – turn off the “on” switch.

Q: Will the screen display be very power-hungry?
A: The scenario for the breath screen display is based on the self-illuminating nature of the OLED display, lighting only each pixel that needs to be displayed, and the background processor is dormant. The display is more power-efficient than frequently lighting the screen for information such as time, and even when lit throughout the day, it doesn’t significantly affect how long your phone’s battery is used.

Q: Will turning on the screen all day cause the screen to burn?
A: After the phone has a long hour of breath, the picture AOD will have a slight position adjustment, time AOD will be in the left and right of the screen timely change position, refueling can not worry too much about burning screen.

Q: Why does the “Clear All” button need to be pulled down when multiple app notifications appear in the notification bar after upgrading to hydrogen OS 11?
A: This issue has been optimized in the latest version and can be done without a down notification or by clicking the Clear All button directly. Refuel by simply updating the system version to the latest version.

Q: Why doesn’t the lock screen clock change after the personalization page sets the clock style?
A: The lock screen clock style is fixed and cannot be modified at this time. The clock style of the personalization page applies only to the display of the breathing screen. We also continuously listen to user feedback and continuously optimize our product modules.

Bug Answers:

Q: Why doesn’t the status bar show charging status when charging when onePlus 8/8Pro updates hydrogen OS 11?
A: This issue has been fixed in the latest stable version of OnePlus 8/8Pro, and refueling can be resolved by simply updating the system version to the latest version.

Q: Why doesn’t the OnePlus Buds connected phone have a bounce window?
A: If you have any of these issues, update OnePlus Buds to the latest version 1.1.1.1 in the store before you try the following steps: Pull down the status bar – Open location information – turn bluetooth back on, try connecting your phone again. You can also remove the case and headphone case and try the headset close to the phone. If you still have problems after trying the above methods, refueling can submit bug feedback to the Community Feedback Area.

Q: Why can’t OnePlus 8/8 Pro/8T WeChat double-on view all photos in my phone album, only a few albums?
Q: Why do pictures, screenshots, etc. saved from the three-way app not appear in the gallery and can only be found in file management?
A: The above issues have been resolved in the latest version of the gallery, refueling people only need to update the mobile phone system and gallery (4.0.104) to the latest version to solve the above problems.

Q: Why is it that selecting more than two pictures in the gallery to share with WeChat at the same time prompts for sharing failures?
A: This problem is known, we are actively promoting WeChat optimization, refueling can also feedback the problem to the three-way application side, jointly promote the problem resolution. Please be patient and wait for subsequent app version updates and update to the latest version in a timely manner.

Q: Why does the OnePlus 8T flash white when the fingerprint unlocks into the screen?
A: This issue has been fixed, please upgrade the system version to the latest stable version to resolve the issue.

Q: Why does the tone of the screen change before and after fingerprint unlock when eye protection/night mode is turned on?
A: Tone changes occur when you unlock with your fingerprint when eye protection/night mode is turned on. This is because when the fingerprint is unlocked, the screen needs precise white to ensure the accuracy of the fingerprint identification, this state can not have a warm color tendency. If the screen tone is warmer, it may result in a reduced unlock success rate.

Update 35 (December 15)

IST 09:40 am: OnePlus 8/8 Pro and OnePlus 8T users are claiming that the VoLTE issues are still present after the latest OxygenOS 11 update. Head here for more details and a workaround.

Update 36 (December 16)

IST 05:05 pm: A OnePlus staff member has confirmed that the auto-rotate issue has been addressed internally and a users can expect a fix for the issue via upcoming builds. More details here.

OxygenOS 11 bug tracker table

NOTE: The table below will be updated continuously to reflect the latest developments.

Bug/Issue description OxygenOS 11 version Device(s) affected Status
UI interface experience isn’t smooth Developer Preview 4 OnePlus 8, OnePlus 8 Pro Known issue, fix coming soon
System stability problems Developer Preview 4 OnePlus 8, OnePlus 8 Pro Known issue, fix coming soon
Some 3rd-party apps won’t work as expected Developer Preview 4 OnePlus 8, OnePlus 8 Pro Known issue, fix coming soon
Didn’t pass Google XTS test Developer Preview 4 OnePlus 8, OnePlus 8 Pro Known issue, fix coming soon
Google Assistant launch gesture (swipe from corner) not working Open Beta 1 OnePlus 8, OnePlus 8 Pro Fixed in Open Beta 2
Bug/Issue description OxygenOS 11 version Device(s) affected Status
Cannot access Cloud Storage Open Beta 1 OnePlus 8, OnePlus 8 Pro Issue being looked into
Live Wallpaper animation bug Open Beta 1 OnePlus 8, OnePlus 8 Pro Acknowledged
Widgets do not respond Open Beta 1 OnePlus 8, OnePlus 8 Pro Fixed in Open Beta 2
HD icon in call log not centered Open Beta 1 OnePlus 8, OnePlus 8 Pro Fixed in Open Beta 2
Black screen issue in Tips & Support Open Beta 1 OnePlus 8, OnePlus 8 Pro Fixed in Open Beta 2
Bug/Issue description OxygenOS 11 version Device(s) affected Status
Numbers disappeared in Timer app Open Beta 1 OnePlus 8, OnePlus 8 Pro Fixed in Open Beta 2
Unable to install apps from the Play Store Open Beta 2 OnePlus 8, OnePlus 8 Pro Fixed
Camera/Flashlight not working Stable OnePlus 8, OnePlus 8 Pro Acknowledged
Unable to make or rececive calls Stable OnePlus 8, OnePlus 8 Pro Acknowledged
Phone automatically locks after selecting an accent color Stable OnePlus 8, OnePlus 8 Pro Acknowledged
Bug/Issue description OxygenOS 11 version Device(s) affected Status
Meassaging application crashes Stable OnePlus 8, OnePlus 8 Pro Acknowledged
Gallery application bug Stable OnePlus 8, OnePlus 8 Pro Acknowledged
Full list of secondary apps inaccessible in split-screen mode Stable OnePlus 8, OnePlus 8 Pro Fixed
Gallery app error — “Download expansion file” Stable OnePlus 8, OnePlus 8 Pro, OnePlus 8T & others Unacknowledged
Snapchat navigation buttons overlap Stable OnePlus 8, OnePlus 8 Pro, OnePlus 8T Acknowledged
Bug/Issue description OxygenOS 11 version Device(s) affected Status
Battery draining issue Stable OnePlus 8, OnePlus 8 Pro Fixed
Unable to download apps above 100 MB Stable OnePlus 8, OnePlus 8 Pro, OnePlus 8T Fixed
Scout search missing Stable OnePlus 8, OnePlus 8 Pro Re-added
WhatsApp send button disabled Stable OnePlus 8/8 Pro, OnePlus 8T Acknowledged
Screen ‘shaking’ issue Stable OnePlus 8 Acknowledged
Bug/Issue description OxygenOS 11 version Device(s) affected Status
Default launcher setting broken Stable OnePlus 8, OnePlus 8 Pro Reported
Parallel Apps “Initialization failed” error Stable OnePlus 8/8 Pro, OnePlus 8T Fixed
Cannot download Amazon Prime videos Stable OnePlus 8/8 Pro, OnePlus 8T Acknowledged
Navigation gestures stop working Stable OnePlus 8/8 Pro, OnePlus 8T Reported
VoLTE and VoWiFi not working Stable OnePlus 8/8 Pro, OnePlus 8T Reported, Workaround
Bug/Issue description OxygenOS 11 version Device(s) affected Status
Nightscape mode pinkish tint Stable OnePlus 8/8 Pro, OnePlus 8T Acknowledged
“System UI isn’t responding” bug Stable OnePlus 8/8 Pro, OnePlus 8T Acknowledged
Visual comfort mode issues Stable OnePlus 8/8 Pro, OnePlus 8T Partly Acknowledged
Random warm/cool tint on screen Stable OnePlus 8/8 Pro, OnePlus 8T Temporary fix
Auto-rotate stuck in landscape mode Stable OnePlus 8 and 8 Pro Acknowledged
Bug/Issue description OxygenOS 11 version Device(s) affected Status
Wi-Fi connectivity (no internet) Stable OnePlus 8/8 Pro Acknowledged & troubleshooting steps
SMS/text message issues after recent OxygenOS 11 update Stable OnePlus 8/8 Pro Unacknowledged
Facebook Messenger bubbles issue when multiple chat heads are open Stable OnePlus 8/8 Pro, 8T Acknowledged

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OxygenOS 11/ Android 11 update tracker
OxygenOS 11/ Android 11 update tracker

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